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free shipping

FAQs

1. What is Bamoer's return policy?

If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 12 months of purchase. Damaged/defective items can only be returned by mail. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged. BAMOER Gift Cards or E-Gift Cards are non-returnable.

Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

2. What are your shipping options and delivery times?

Orders ship Monday to Friday excluding US Fedex holidays.

We have different standards fee for shipping methods in different regions

Free Shipping Regions:

Asia: India, Malaysia, Philippines, Singapore, Hong Kong SAR, Macao SAR 
Europe: Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland
North America: United States, Canada, Mexico
Oceania: New Zealand, Australia
United Kingdom

Standard | Free for all orders

Estimated delivery within 5-7 business days. 

DHL Express | $19.99 for all orders

Estimated delivery within 3-5 business days.

Rest of World

Standard | Free for orders $59+($5.99 under $59)

Estimated delivery within 5-7 business days. 

DHL Express | $19.99 for all orders

Estimated delivery within 3-5 business days.*


· Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.

· Delivery to PO Boxes is not available (although can be used for billing addresses).

· Deliveries to APO/FPO addresses are sent via AIR REGISTERED MAIL Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

3. How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. You can use your order number to find updated tracking information from express company's website. Please note you will not get tracking information until your order is processed and shipped, please allow for additional processing time currently due to extra safety messages around COVID-19.

What is Bamoer's exchange policy?
Items in their unused and original condition purchased from Bamoer Online Store can be exchanged within 30 days. Bamoer Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. We are able to accept exchanges by mail.

How much time do returns take to be processed?
Returns by mail:
Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

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