Once your order has shipped from our warehouse, you will receive an email notification with tracking information. You can use your order number to find updated tracking information by visiting the express company page. Please note you will not get tracking information until your order is processed and shipped, please allow for additional processing time currently due to extra safety messages around COVID-19.
What is Bamoer's exchange policy?
Items in their unused and original condition purchased from Bamoer Online Store can be exchanged within 30 days. Bamoer Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions.
How do I cancel an order?
Our goal at Bamoer is to process and ship orders quickly. Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or canceled.
What should I do if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received incorrect items. If this should happen please contact our Customer Care team immediately so we can resolve the issue.
What is Bamoer's official website?
www.bamoer.com is the official website of Bamoer Jewelry, and you can be confident that any products purchased from our site are genuine. Due to the popularity of our brand and its quality, please be aware that counterfeit sites do exist.
What happens if my order is out of stock?
Sometimes we are forced to cancel orders due to unforeseen circumstances. This includes oversold products, products listed or priced incorrectly, and orders unable to be processed for other reasons.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card, your card will not be charged.
What if the price of an item changes after I purchased it?
We are not able to process price adjustments for previous purchases as prices fluctuate due to trends, stock, and consumer demand.
What should I do if I received a damaged item?
In the rare occurrence that an item was damaged during transit, please contact our Customer Care center.